Privacy Policy
Last updated: 28 May 2026
- ABN 72 697 453 937
- Public liability insurance held
- Fully Insured
- Police-Checked Staff
- Locally Owned Newcastle
Privacy at a glance
- ABN and contact details are shown for enquiries
- We use Google Analytics (GA4) in anonymised form
- We do not sell personal information
- Retention follows contractual and tax requirements
- We respond to privacy requests within 5 business days
- You can opt out of GA4 tracking via Google's tool
Want help understanding this policy? Contact us with your request and we will respond within 5 business days.
About This Policy
FACILITIES MAN (ABN 72 697 453 937) protects the privacy of individuals who interact with our website and engage our services. This Privacy Policy explains what personal information we collect, how we use it, and your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Information We Collect
Information you provide to us
- Contact details: name, email, phone number, business name
- Service enquiry details: site address, service type, frequency preference, uploaded photos
- Communication records: email threads, call logs
Information we collect automatically
- Website usage data: pages visited, time on site, device type (via Google Analytics GA4)
We do not collect sensitive information (health, financial) unless explicitly provided by you for service purposes.
How We Use Your Information
- To respond to enquiries and provide quotes
- To deliver contracted services
- To send service-related communications (not marketing, unless opted in)
- To improve our website and service offering using anonymised analytics data
We do not sell personal information. We do not share it with third parties for marketing purposes.
How We Store and Protect Your Information
- SSL encryption on our website
- Limited staff access on a need-to-know basis
- Data retained for 7 years for contractual and tax purposes, then securely deleted
- No data is transferred offshore without consent
Sharing Your Information
We may share information with:
- Google (GA4 analytics)
- Email service providers (for quote communications)
- Contracted staff where required for service delivery
We do not share with advertising platforms.
Your Rights Under Australian Privacy Law
Accessing your information
You have the right to request access to personal information we hold about you.
Correcting your information
You may request correction of inaccurate or incomplete information.
Requesting deletion
You may request deletion subject to legal retention obligations (e.g., financial records retained for 7 years under Australian tax law).
Contact support@facilitiesman.com.au to exercise any right.
Cookies & Analytics
Google Analytics (GA4)
GA4 tracks page views, session data and user behaviour in anonymised form. Cookies used include _ga and _ga_[container].
What cookies we use
GA4 analytics cookies only. Users can opt out of GA4 tracking via Google's opt-out tool.
Contact Us About Privacy
Email support@facilitiesman.com.au. Response within 5 business days. You can also learn about FACILITIES MAN or contact us about privacy.
Privacy FAQs
We collect contact details (name, email, phone, business name), service enquiry information (site address, service type, uploaded photos), communication records, and anonymised website usage data via Google Analytics. We do not collect sensitive personal information unless you specifically provide it in relation to a service requirement.